COVID-19 Updates - Royal Oak Optometry - Optometrists in Victoria, BC, Canada
Royal Oak Optometry store entrance

COVID-19 Updates

Reopening May 19, 2020

Over the past several weeks we have been keeping a close eye on the COVID-19 situation, and carefully following recommendations from The College of Optometrists of British Columbia as well as the federal and provincial government. In compliance with these regulations, we are pleased to announce that as of Tuesday, May 19, 2020, we will re-open for:
  • all routine eye examinations
  • contact lens assessments
  • minor appointments
  • ocular emergencies

What’s changed

As always, the health and safety of our patients and staff is our number one priority. The next time that you see us, we will look a little bit different, but we promise to offer the same high-quality care that you have come to know us for. You will see that we have:
  • installed interior plexiglass shields at all potential points of contact with our staff
  • plastic guards in front of examination room equipment
  • if a team member is required to get close to you for proper measurements, a face shield will provide protection
  • reduced patient flow and a limited number of people in the office at one time
  • temporarily extended our office hours to increase appointment availability

Help us to maximize our safety measures

  1. Please come to your appointment alone (unless accompanying a child to their visit). If you require assistance getting to your appointment, we kindly ask that your companion wait outside.
  2. Wearing your own face covering.
  3. Leave all unnecessary belongings in the car or at home.
  4. Sanitizing your hands upon arrival.

What to do if you’re unwell

If you are experiencing any symptoms of a cough, cold or flu, please stay home and we will be happy to rebook your routine examination for another time. If you are feeling unwell or are uncomfortable visiting us in person and have an urgent ocular emergency or concern, we are pleased to offer telehealth consults during our extended hours. We have successfully implemented this form of remote care over the past 2 months, and hope to continue to offer this safe and convenient alternative.

Thank you

We are looking forward to connecting with you again soon, and are always happy to answer any questions or address any concerns. Stay well, and we will see you soon!

April 27, 2020 Update

We now have an online contact lens and dry eye products store! Please click here to order your contact lenses and dry eye products and have them delivered to you.

April 17, 2020 Update

If you are an existing patient and would like to renew your contact lenses order please click here or call our office at 250-479-8206 to order more contacts.

April 7, 2020 Update

Until further notice, our staff and doctors will be available from 9:00 am to 4:00 pm Monday to Friday. Please call our office at 250-479-8206 or email us at reception@royaloakoptometry.com for eye emergencies, contact lenses orders (new online store coming soon), or to replace broken or lost glasses.

Together we can flatten the curve!

March 18, 2020 Update

To our loyal patients and customers,

We are living through unprecedented times with the current Coronavirus (COVID-19) crisis. We are trying to do whatever we can to continue to care for our patients and community while balancing the risk of the spread of the disease. 

Upon direction from provincial health authorities, Royal Oak Optometry will be canceling all routine eye exams and services until further notice, starting at 9 am Thursday, March 19th. We did not make this decision lightly and are fully aware of the critical importance that vision plays in our daily lives, especially during times of crisis like now.

Until advised otherwise, from 9 am to 1 pm (updated to 4 pm as of April 7) Monday to Friday, we will only be triaging eye emergencies via remote telehealth consults. We have been directed to protect ourselves and our patients against Coronavirus spread, which means limited patients can be permitted into the office at a time, and must be scheduled by phone. We will have an optometrist on-site daily during those hours as well as staff members to handle phone calls. 

Urgent Conditions Include

  • sore/red eyes
  • allergic reactions
  • sudden (or worrisome) loss of vision
  • broken glasses

For Telehealth Consults

  • Please call 250-479-8206 and explain your symptoms. We will triage, advise you on what you can do to treat the condition, and if needed will set up a scheduled remote consult.
  • You should also email a photo of the affected eye to reception@royaloakoptometry.com if possible
  • We will email you the privacy terms which you must accept via email reply
  • We will then schedule the consult within a 20-minute window
  • A copy of the photo and notes from the consult will be stored in your electronic medical record at the office and can be shared with your GP or specialist if required/warranted
  • If necessary, a prescription can be called into your chosen pharmacy and/or a referral to a specialist can be made
  • As provincial coverage for telehealth optometry consults is not yet clear, we will assess a $25 fee per remote consult, in addition to any MSP coverage for that condition.  

Continued Services

  • Re-orders for contact lenses can be made by calling us at 250-479-8206 or emailing reception@royaloakoptometry.com and will be directly delivered to your home.
  • To replace broken or lost glasses, we can either provide you with your prescription via email, or we can order an identical pair of your last glasses ordered if parts are available. 

Unfortunately, trying on frames in person is not considered safe at this time. 

We look forward to seeing you again once things are back to normal and it is safe to continue operations.  Needless to say, we hope you drink lots of water, get lots of rest, keep washing your hands, and stay healthy in the coming weeks.

Sincerely,

The staff and doctors of Royal Oak Optometry

2 Comments

  1. Robert McIntosh April 29, 2020 at 10:52 am

    Hi,

    I was supposed to make an appointment to upgrade the lens in my glasses. I received them about two months ago and the doctor told me to come in within three months to adjust the lens under warranty.
    Am I able to do this or can it be extended until you open again.
    Thanks,

    Rob McIntosh

    Reply

    • Sarah Lett April 29, 2020 at 11:00 am

      Hi Robert, Thank you for following up. We’ll give you a call to discuss your options further. Talk soon!

      Reply

Leave a Comment